Ordering & Payments
How to Order
Shopping at FabricDirect.com is simple and secure. Browse our collection, add your desired fabrics and quantities to your shopping cart, and proceed to checkout. You’ll be prompted to provide the necessary shipping and billing details to complete your order. If you are using Pay-Pal, please be sure your personal information has been updated.
Order Quantity
When ordering by the yard, your order will be fulfilled as one continuous piece. Example; when ordering – Fleece Solid Red Fabric by the yard – quantity 3 – you will receive a single piece of three yards.
If “Bill To” and “Ship To” are the same: make sure to uncheck “Ship To a different address box.”
Secure Payment Options
We accept all major credit cards—including Visa, MasterCard, Discover, and American Express—as well as PayPal.
Inventory & Substitutions
We strive to keep our inventory levels accurate; however, if an item you ordered is out of stock, we will contact you via phone or email. You may choose a substitute fabric or receive a full refund for the unavailable portion of your order. If we do not receive a response within three (3) business days, we will ship the available items in your order and automatically issue a refund for the sold-out items. If for any reason your we cannot send a continuous piece for your “by the yard order” we will contact you with options available to fulfill your order. When ordering wholesale bolts and rolls please be advised there maybe a seam which is standard in the industry.
Security Note: To protect your financial information, please do not send credit card details via email. Our secure checkout process is the only encrypted method for submitting payment information.
International Orders: For customers shopping outside the United States, your credit card company will automatically convert the transaction from US Dollars to your local currency at the time of purchase.
International customs duties, tariffs, and import taxes are the responsibility of the recipient, and the courier or customs authority will collect these payments directly from you prior to delivery. If you refuse the delivery, you will only be refunded the cost of the items minus a 15% restocking fee, after the package is successfully returned.
Tax Information
Orders shipped within New Jersey are subject to state sales tax. Tax-exempt customers: Please contact customer support with your Tax ID number
Safe & Secure Shopping
Order with peace of mind. Our site is protected by a premium SSL Certificate, providing the same level of high-grade encryption used by major global retailers to keep your data 100% secure.
Our Guarantee & Return Policy
Quality Guaranteed
Because we source only the highest quality materials, FabricDirect.com proudly stands behind every order with a 30-day, no-questions-asked return policy. Your 30-day window begins the moment your package is shipped.
Pre-Production Inspection
We kindly ask that you inspect your fabric immediately upon receipt. FabricDirect.com is not responsible for any subsequent costs—such as sewing, labor, or manufacturing fees—once the fabric has been cut, altered, or used.
Shipping Refund
We issue shipping credits to our customers if received from our carriers; UPS and USPS. Please note:, under UPS terms and conditions, if a package is assessed an “Additional Handling” or “Large Package” surcharge, it is automatically disqualified from the UPS Service Guarantee. Therefore, UPS will not issue a shipping credit or refund for late delivery if those surcharges were imposed.
https://www.ups.com/media/en/gb/terms_service_in.pdf
How to Start a Return
To initiate a return, please contact our Customer Service department and have your order ready to request a Return Authorization Number (RA#.)
* RA# is for internal use only and must be clearly written on the outside of your return package.
Return Guidelines & Credits
- Condition: To receive a full credit, all fabric must be returned in its original condition: uncut, unwashed, and unaltered. When applicable, items must also be returned on their original support, such as the bolt or roll. If a fabric return is rejected for not meeting our guidelines, it will be sent back to you without a refund.
- Timeline: Your RA# is valid for 21 days from the date of issue. We cannot offer refunds for fabric received at our warehouse after this 21-day period has expired. Packages received afterwords will be refused and returned to the sender.
- Non-Refundable Costs: Please note that original shipping charges are non-refundable.
We’d love to hear your feedback! If you have a moment, please let us know why the fabric wasn’t a perfect fit—this won’t affect your return.
Please allow 10–15 days for our team to complete the inspection and process your credit.
Important Return Policy Details:
- Refused Deliveries: A 15% restocking fee will be deducted from the refund for any orders where delivery is refused.
- Photo Documentation: As part of our quality review process, a digital photo of the fabric may be required to assist in the resolution of your request.
Contact Us
We’re here to help. You can reach our support team Monday–Thursday 10am – 4:pm and Friday 10:am–2:00 est. by calling 856-705-0275 or email us at helpdesk@fabricdirect.com
Privacy Policy
Your Information & Third Parties
At FabricDirect.com, we value your privacy. We do not disclose buyer information to third parties, except as necessary for order fulfillment (such as sharing your address with a shipping carrier). In these instances, our partners are strictly prohibited from sharing your details with any other parties.
How We Use Cookies
Our website uses cookies to provide a seamless shopping experience. These cookies are essential for:
- Site Functionality: Assisting with navigation and keeping track of items in your shopping cart.
- Account Access: Recording your login status during a session.
Personalization: If you select the “Remember Me” option at checkout, a cookie will securely store your details for future visits.
